What is bux.com?

Your bux.com account is an advanced mobile and e-Wallet system which integrates multiple products and services into a simple, easy-to-use account. With bux.com, you can send money securely and quickly via your registered mobile phone or online through our website. You can load your bux.com account using your existing bank account, or go to your nearest loading station (located conveniently all over the world). You can even ask friends and family to transfer you money.

How do I create my bux.com account?

Your bux.com account can be issued to you instantly. Your account will be linked to your registered mobile phone and can be accessed online. Rest assured that all information submitted will be kept highly confidential. All you need to do is proceed to the homepage, click “Open my Account" and enter the required information in to the registration page. It’s free and easy!!

How can I load money on to my bux.com card and into my bux.com account?

We offer a variety of methods for loading funds into bux.com account, for use with your bux.com card. It can be done primarily at any of our loading stations, or through funds transfer directly from your bank account. The ability to load and reload the cards easily is an important benefit to our card holders. Here are some ways to load your card, and some of our current loading partners:

• Online loading from an existing bank account to your bux.com account.
This makes use of our partners ACH (Automated Clearing House) and POLI (PaymentsOnline) - our Application Programming Interface enables cards to be loaded from anywhere in the world through transfer of funds from a bank account. (Available to USA and Australia only)
• At retail locations. This is thanks to various networks tied to our processing platform.
• At participating banking institutions.
• By batch file load – for payroll and other applications.

Our current loading partners are:

• POLI – Enabling cards issued in Australia allowing the account holders to use their existing bank account to load their bux.com account in the Australia
• Australia Post – 8,000 locations nationwide
• Earthport - 41 partnered banks and other financial institutions available in 40 countries
• China Union Post – 40,000 locations in China
• Selected Cooperatives in the Philippines
• Selected Bayad Center Outlets in Philippines
• Cebuana Lhuillier in the Philippines
• Electronic payroll program in Middle East.

Where are the funds sitting once I have loaded my bux.com account?

Funds that are loaded into your bux.com account are placed in your e-wallet account, and accessible with your bux.com card, or for use with simple mobile phone remittance technology. All accounts are supported and issued by our partner bank, and bux.com does not handle the funds at any time. 

Can anyone use bux.com?

Yes, anyone with a mobile phone can apply for, and use a bux.com account. Your account has multiple spending options both for banking and non-banking transactions.

Do I need a special type of phone or handset to use my bux.com account?

bux.com solutions can support any type of mobile phone – new and old models.

Can I use bux.com on any network provider?

Yes, all networks are suitable. Remember, if you can text, you can use bux.com!

Do I have to open a bank account to be able to use my bux.com account?

There is NO need for you to apply or open a bank account to use a bux.com account. You can load your bux.com card and account in person. If you do have a bank account, you can also load your bux.com account through direct transfer of funds.

What happens if I lose my phone?

Your money stays safe, as it is protected in your account by your personal PIN. This is called 2 and 3 Factor Authentication and ensures the highest level of security.

What happens if my phone has been cut off? How do I access my mobile money?

If your phone is cut off or you need to change your mobile phone, you can easily update this information in your account through the update my account link.

As a primary account holder, do I have an individual account separate from my beneficiaries?

Yes. Each account holder has a separate account to that of anyone receiving remittances from your account.