Frequently Asked Questions

Why would I use bux?

If you want to make an international money transfer, top-up a pre-paid mobile phone, make an international call or pay a bill in the Philippines, then bux is the app for you.

The bux app is an advanced mobile wallet that enables users to make safe and secure payments all from the one app.

Unlike traditional money transfer providers or banks, bux gives users the most competitive transfer fees, better exchange rates, plus the convenience of 24/7 transactions.

Is it safe to transfer money using a mobile wallet like bux?

Yes, your money is safe and secure with bux. The security of your bux mobile wallet is our number one priority.

bux can provide customers with safe and secure money transfers because we use multiple layers of data security and encryption to protect all customer information. Plus, credit and debit card details are not stored in the bux system, but with a Payment Card Industry Data Security Standard provider.

Why do I have to provide identification documents?

To ensure bux can offer safe, secure and efficient services, we require documents that prove your identity. These are also required to meet regulations and government requirements of all the countries in which bux operates.

bux confirms your identity by ensuring the name on your bux wallet matches the name on your identity documents, credit card and bank account. Key identification documents include a current passport, government issued ID card or a valid driver's license.

Our Customer Support centre in the Philippines, or our head office in Australia, may contact you if they require further identification proof or details of your transaction.

You need to provide identification documents before you load your bux wallet from a credit card, and before you send money.

How do I load my bux mobile wallet?

Depending on the country you are in, once you have downloaded the app and registered, you can load money onto your bux wallet in one of three ways:

  • Cash at a retail outlet; you can find a retail outlet using the Location Finder in the app
  • Linking your bank account
  • Linking your debit or credit card

Currently, you can load a bux wallet in Australia, Hong Kong, the UK and throughout Europe. Other countries are coming soon!

How do I load my bux wallet with cash?

Currently, bux has retail cash loading centres via partners in Australia, Hong Kong, and the Philippines.

If you are in a country where cash loading is available, you will need to generate an invoice. This is quick and easy to do - it will take you a couple of seconds.

To load your bux wallet tap 'load bux' on your home screen, then select the 'cash' option.

Then select the country you are loading the cash in and what retail location you want to go to for tendering your cash. Use the Location Finder in the app to find your nearest cash payment retail location.

After this select 'generate invoice', then enter the cash amount you want to load into your bux wallet.

You will then see a load summary, check it carefully, then tap on 'proceed' and 'confirm'.

Finally, hit 'ok'. This will generate an invoice. Take this bar-coded invoice and cash to your selected load location.

Once your wallet is loaded, you are ready to send money in a number of currencies, by transferring money to their bank account or a cash pick up location, or directly to their bux wallet if they are a bux user.

For step-by-step instructions please refer to the bux user guide.

How do I find my nearest cash load location?

To find your nearest cash load location tap on the three horizontal lines in the top left corner of the app to reveal a drop-down menu and select 'Location finder'. Enter the 'city' and 'country' and tap 'search'. A list is instantly provided, telling you the retail outlets in the area you have selected that accept bux cash loading.

If you tap on the name of the retail outlet a Google map showing the exact location will appear, so you can see exactly where the retail outlet is located. As well as the full address and pinpoint location on the map, you will also be shown opening hours of the retail location.

How do I load my bux wallet with credit or debit card?

Currently, your bux wallet can link to credit or debit cards in Australia, the UK, and Europe.

If you are in a country where credit or debit card loading is available to load your bux wallet tap 'load bux' on your home screen, select the 'card' option, tap 'load now' and then 'link a card'. You will then be prompted to enter you card details. Once you have entered your card details press 'proceed' to load your bux wallet. The name on the credit card or debit card needs to match the name on your bux wallet.

You will then see a load summary, check it carefully, then confirm.

Once your wallet is loaded, you are ready to send money in a number of currencies, by transferring money to their bank account or a cash pick up location, or directly to their bux wallet if they are a bux user.

For step-by-step instructions please refer to the bux user guide.

How do I load my bux wallet from my bank account?

Currently, you can link a bank account to your bux wallet in Australia via POLi. Click 'load' on your home screen, then select the 'online banking' option and the country you are loading bank account is registered in. Then choose your bank from the 'banking partner' list and tap 'proceed to payments'. Enter the amount you want to load then tap 'proceed'.

You will then see a load amount summary, check it carefully, then hit Proceed.

A crediting time message will then appear, tap on 'confirm'

The online banking payment screen will then appear. On this screen, you will need to select your bank and enter your online banking log in details (these are the exact same details you use to log into your online banking). Then select the amount you want to load your wallet with, confirm the amount and tap on 'continue'.

A receipt confirming your transaction will appear to say your bux wallet has been credited.

Once your wallet is loaded, you are ready to send money in a number of currencies, by transferring money to their bank account or a cash pick up location, or directly to their bux wallet if they are a bux user.

For step-by-step instructions please refer to the bux user guide. Bank account loading in other countries is coming soon.

How do I send money?

Once your bux wallet is loaded with funds, you can send money to just about anyone anywhere in the world.

To send money tap on the 'send money' icon on the home screen

Then select the country you are sending money to from the list, you can do this by starting to type in the country name. Once the country is selected you then enter the cash amount you want to send, the cash out service and cash out option you want. You can send money directly to a bank account or to a cash pick up location.

Finally, select the beneficiary you want to send money to from your contacts list, or add in a new contact if they are not there, this will mean entering in their details. Once this is entered in hit 'proceed'.

The choices available for sending money will depend on which country you are sending to, and you can see these options on the app. Current countries you can send money to include the Philippines, China, Vietnam, the UK, and throughout Europe. You can also send money to mobile wallets in Africa.

The team at bux are working on expanding our global network, so more countries are being added every day!

How does a person know they are receiving money from me? And how quickly will they receive it?

bux will directly send a text message (SMS) to your beneficiary's phone number to advise that the money is on its way. Depending on your selected Cash Out option and the country, we can deliver it as fast as possible - on a same day to next day service, or within three days at most.

What else can I do on the bux app?

Lots of things!

You can top up a mobile in over 130 countries. You can buy international calling minutes in over 200 countries at great rates, saving you the hassle of buying a calling card and if you have a family member or friend who is also a bux user, you can transfer between bux wallets for free! You can also call and text for free between bux wallet.

Plus, you can pay a bill in the Philippines, such as electricity or a phone bill, even if you aren't living there.

In the UK, you can buy an Amazon gift card, giving you the ability to shop online on Amazon without a credit card.

We are also looking for great ways for our customers to use the bux app all the time!

How do I top-up a mobile phone?

If you have loaded your bux wallet with funds you can also top-up credit on your mobile phone, or a family member's mobile overseas, all from the app.

To top-up a mobile phone tap on the 'mobile top up' icon on the home screen.

Then simply enter the mobile number you want to top up, make sure you have the country code at the start. Once the mobile number is entered, select the currency that the phone needs to be toped-up in and tap 'load mobile'.

Review the mobile top up details, checking the number and load amount carefully, then hit 'proceed'.

How do I make an international call from my bux wallet?

To call overseas to any number, you will firstly need to load our calling account using your bux wallet balance.

Loading your call account is quick and easy. Firstly, tap on 'International Calling' on the home screen, then select 'load your int'l calling account'. Enter the amount of credit you want for making international calls. After this tap 'submit'.

You will then see a load summary, check it carefully, then confirm.

Now you are ready to call anyone around the wold.

To make a call, tap on 'international calling' on the home screen, then select 'call now'. Then select the country you are calling from and where you want to call to. This will then show you the rate per minute and how many minutes are available. Make sure you take note of the pin as you will need to enter this later.

Tap the 'call' button which will prompt you to enter the pin and the number you are calling. Then simply make the call.

What if I have a problem?

Any issues, please contact bux support via live chat, or email support@bux.com